Frequently Asked Questions

Home automation (also called smart home technology) allows you to control various aspects of your home—lighting, climate, security, entertainment systems, and appliances—through smart devices and a central control system. You can manage these using voice commands, smartphone apps, or automated schedules.

Smart homes offer numerous benefits including: Convenience - Control everything from your phone or voice; Energy savings - Automated systems optimize power usage; Security - Real-time monitoring and alerts; Comfort - Perfect climate and lighting automatically; Peace of mind - Check on your home from anywhere.

Home automation costs vary based on your requirements. Basic automation (smart lighting for 2-3 rooms) starts from ₹30,000-50,000. Mid-range solutions with multiple systems cost ₹1-2 lakhs. Comprehensive whole-home automation can range from ₹3-10 lakhs depending on size and features. We offer customized solutions for every budget.

Both! While new construction allows for integrated wiring, most smart home devices are designed for retrofit installation. Wireless technologies like WiFi, Zigbee, and Z-Wave make it easy to add automation to existing homes without major rewiring. Our team specializes in both scenarios.

It depends on the devices you choose. WiFi-based devices (like many smart plugs and bulbs) connect directly to your router. However, Zigbee and Z-Wave devices require a hub. We recommend a hub-based system for larger installations as it provides better reliability, local control, and more automation options.

Installation time varies by scope: Basic lighting automation (1-2 rooms) takes 1-2 days. Mid-range systems (lighting, security, climate) take 3-5 days. Whole-home automation may take 1-2 weeks. We work around your schedule to minimize disruption.

Yes! We provide installation services across all major Indian cities including Bangalore, Delhi, Mumbai, Chennai, Hyderabad, Pune, Kolkata, and 50+ other cities. Our certified technicians travel to your location for assessment and installation.

We prioritize minimally invasive installation. Most modern smart devices are wireless and require no new wiring. When wiring is needed, we use existing conduits or conceal new wiring professionally. Our technicians are trained to maintain the aesthetics of your home.

Yes, we recommend being present (or having a representative) during installation. This allows us to demonstrate the system, customize settings to your preferences, and train you on operation. However, we understand busy schedules and can work around yours.

Our installations are covered by warranty. If any issues arise during or after installation, our support team will resolve them at no additional cost. We also carry insurance to cover any accidental damage during the installation process.

We work with premium brands including Philips Hue (lighting), Samsung SmartThings (hubs), Aeotec (sensors), Yale (locks), Fibaro (automation), and many more. Brand selection depends on your specific needs, budget, and existing ecosystem. Our experts provide personalized recommendations.

When properly configured, smart home devices are secure. We only work with reputable brands that prioritize security. We also implement best practices including: secure WiFi configuration, strong passwords, regular firmware updates, and network segmentation when possible.

Most quality smart home systems have local control capabilities. Your lights, locks, and climate control will still work manually or via local connections. Some automations may pause, but basic functionality remains. We recommend hub-based systems that process locally for maximum reliability.

Yes! Modern smart home platforms (like SmartThings, Home Assistant, or voice assistants) can integrate devices from multiple brands. We design systems with interoperability in mind, so you are not locked into a single brand.

Most smart home products come with 1-3 year manufacturer warranties. Philips Hue offers 2 years, Yale locks offer 2-3 years, and most sensors offer 1-2 years. We handle warranty claims on your behalf and provide additional support beyond manufacturer warranty.

We provide comprehensive support including: remote troubleshooting via phone/video, on-site visits when needed, firmware updates and maintenance, system optimization, and expansion assistance. Our support team is available Mon-Sat, 10am-7pm IST.

You can reach our support team via: Phone: +91-79-49121212, Email: support@smartify.in, WhatsApp: +91-79-49121212. For existing customers, we also provide priority support through our customer portal.

Yes, we offer annual maintenance contracts (AMC) that cover regular system check-ups, priority support, firmware updates, and discounted rates on new additions. AMC packages start from ₹5,000/year depending on system complexity.

Our systems are designed for expansion. Adding new devices is straightforward and does not require rewiring in most cases. Contact us for expansion consultations—we can often add devices remotely if they are compatible with your existing hub.

Absolutely! Many smart home devices can be relocated. We offer relocation services to uninstall, transport, and reinstall your system at your new home. Some wired devices may need to be replaced, but wireless devices typically move easily.