Shipping Policy

1. Shipping Coverage

We deliver to all serviceable pin codes across India. If your area is not serviceable by our primary courier partners, we will reach out to arrange an alternative delivery method or discuss options with you.

At this time, we do not offer international shipping. All orders must be placed with a delivery address within India.

2. Order Processing

• Orders are processed within 1-2 business days after payment confirmation
• Orders placed on weekends or public holidays will be processed on the next business day
• You will receive an order confirmation email immediately after placing your order, and a shipping confirmation with tracking details once your order is dispatched
• In rare cases, order processing may be delayed if we need to verify payment details or if a product requires additional quality checks before dispatch

3. Estimated Delivery Timelines

Delivery timelines begin from the date of dispatch, not the date of order placement.

These are estimated timelines and may vary during peak seasons (festive periods, major sales events), adverse weather conditions, or due to unforeseen logistical disruptions. We will notify you if there is a significant delay with your order.

4. Shipping Partners

We work with reputable, insured logistics partners to ensure safe and timely delivery:

• Blue Dart - Primary partner for metro and Tier 2 cities
• Delhivery - Extended reach across India including smaller towns
• FedEx - For high-value and time-sensitive shipments

The courier partner assigned to your order is determined based on your delivery location and product type. We may use alternative partners for specific regions to ensure the best delivery experience.

5. Tracking Your Order

Once your order is dispatched, you will receive:

• An email with your tracking number and a link to track your shipment
• An SMS notification with the tracking number to your registered mobile number
• WhatsApp updates (if you have opted in) with real-time delivery status

You can also contact our support team at any time for an update on your order status.

6. Packaging

Smart home products are electronic devices that require careful handling. All orders are:

• Securely packed in manufacturer-original packaging with protective materials
• Placed in a secondary outer box with additional cushioning for transit protection
• Sealed with tamper-evident tape so you can verify the package has not been opened during transit

For multi-product or installation kit orders, items may be shipped in multiple packages. Each package will have its own tracking number.

7. Delivery Attempts and Collection

• Our courier partners will make up to 3 delivery attempts at the address provided
• If you are unavailable, the courier will typically leave a notification and attempt delivery on the next business day
• After 3 unsuccessful attempts, the package will be held at the nearest courier facility for 7 days for self-collection
• If the package is not collected within 7 days, it will be returned to Smartify. In such cases, we will contact you to arrange re-delivery (re-shipping charges may apply)

Please ensure someone is available at the delivery address to receive the package. We recommend providing a phone number where the recipient can be reached by the delivery partner.

8. Inspection Upon Delivery

We strongly recommend inspecting your package at the time of delivery:

• Check the outer packaging for any visible signs of damage, tampering, or water exposure
• If the package appears damaged, note the damage with the delivery partner before accepting. You may also take photographs as evidence
• If you suspect the contents may be damaged, you have the right to refuse the delivery and contact us immediately
• After accepting delivery, open and verify the contents against your order confirmation within 48 hours. Report any discrepancies (missing items, wrong products, concealed damage) to us promptly

9. Damaged or Lost Shipments

9.1 Damaged in Transit

If your product arrives damaged:

• Contact us within 48 hours of delivery at support@smartify.in with your order number and photographs of the damage (both packaging and product)
• We will arrange a free replacement or full refund, including any applicable shipping costs
• Do not discard the damaged product or packaging until the claim is resolved, as the courier partner may need to inspect it

9.2 Lost Shipments

If your tracking shows no movement for an extended period or indicates the package is lost:

• Contact us and we will initiate a trace with the courier partner
• If the package cannot be located within 7 business days of the trace being initiated, we will ship a replacement at no cost or issue a full refund, at your preference

10. Installation Orders

For orders that include professional installation services:

• Products will be shipped to your address first. Once delivered, our installation team will contact you to schedule a convenient installation date
• In select cities, our installation team may bring the products directly during the installation visit. You will be informed in advance if this applies to your order
• Installation scheduling is typically within 3-5 business days of product delivery, subject to team availability in your city

11. Bulk and Project Orders

For large orders, builder projects, or commercial installations:

• Delivery timelines may differ from standard orders and will be communicated at the time of order confirmation
• Partial shipments may be made based on product availability, with remaining items shipped as they become available
• A dedicated point of contact will be assigned for order tracking and coordination

12. Return Shipping

If you need to return a product, please refer to the returns section in our Terms and Conditions. For eligible returns:

• Defective products: Return shipping is arranged and paid for by Smartify. We will schedule a pickup from your address
• Non-defective returns: Return shipping costs may be borne by the customer. We will provide the return shipping address and instructions

13. Changes to This Policy

We may update this shipping policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this policy before placing an order.